The Hotel Receptionist is responsible for serving as the first point of contact for guests, ensuring a warm and professional welcome, handling inquiries, maintaining accurate guest records, and supporting the smooth operation of the front desk.
JIUNGE GROUP LA KUPATA AJIRA
BONYEZA HAPA
- Employer: Beaco Resort
- Position: Hotel Receptionist
- Industry: Hospitality / Front Office
- Location: Mbeya, Tanzania
- Job Type: Full-time
Key Responsibilities
- Guest Reception & Customer Service: Welcome guests in a friendly and professional manner and direct them to the appropriate personnel or service areas.
- Handling Inquiries: Respond to incoming telephone calls and provide accurate information regarding hotel services, operating hours, room availability, and hotel policies.
- Front Desk Administration: Maintain a clean, organized, and professional reception area while managing guest flow and minimizing waiting times.
- Guest Records & Appointments: Register guests, schedule appointments or consultations where applicable, and accurately enter and update customer information in the system.
- Departmental Coordination: Work closely with staff across different hotel departments to ensure a smooth and satisfactory guest experience.
Qualifications & Requirements
- Education: Certificate or Diploma in Front Office Operations, Customer Care, Secretarial Studies, Business Administration, Hospitality Management, or a related field.
- Experience: At least 1 year of relevant experience in a receptionist, front desk, customer service, or similar role.
- Experience in the hospitality, healthcare, or retail sectors will be an added advantage.
- Technical Skills: Basic computer skills, including proficiency in MS Word and Excel, as well as familiarity with standard office equipment such as printers and multi-line telephone systems.
- Core Competencies: Excellent verbal and written communication skills, strong interpersonal skills, integrity, attention to detail, and a professional appearance and attitude.
How to Apply
Interested and qualified candidates should submit their Cover Letter and updated CV via email:
- Email Address: hr.employ.bbt@gmail.com
- Email Subject: Application for Hotel Receptionist – [Your Name]
- Application Deadline: September 05, 2026
Soma pia: Mhasibu (Accountant Officer) Nafasi ya kazi Godwill, August 2026
