Stanbic Bank Tanzania Limited, established in May 1995, is a full-service commercial bank that offers a comprehensive range of financial services to both public and private sector corporations, diplomatic missions, and international organizations. As a subsidiary of the Standard Bank Group, Africa’s largest banking group by assets, Stanbic Bank Tanzania leverages the expertise and global presence of its parent company to empower the financial success of its customers.
In October 2022, Stanbic Bank joined its parent company in commemorating 160 years of existence, reflecting a longstanding commitment to driving Africa’s growth. The bank continues to focus on supporting key sectors such as infrastructure, energy, and agriculture, aiming to provide exceptional services that meet the evolving needs of its clients. This dedication to customer-centric solutions has earned Stanbic Bank Tanzania accolades such as the Best Investment Bank Award, further solidifying its position as a leading financial institution in the region.
Position: Manager, Branch
Business Segment: Personal & Private Banking
Location: TZ, Kilimanjaro Region, Moshi Urban, Boma Road
Job Type: Full-time
Job Ref ID: 80407260A-0001
We are looking for an energetic and seasoned professional to take on the role of Branch Manager at our Moshi branch. In this leadership position, you will be accountable for managing the branch’s day-to-day operations, promoting business expansion, and delivering outstanding customer service, all while ensuring adherence to relevant banking regulations.
Responsibilities:
- Develop and execute strategic plans to meet branch performance goals and drive sustainable business growth.
- Lead, inspire, and support a team of banking professionals to ensure the delivery of exceptional customer service.
- Manage the financial health of the branch, including budgeting, forecasting, and controlling operational expenses.
- Identify and capitalize on new business opportunities within the local market to expand the customer base.
- Ensure full compliance with all relevant banking regulations, internal policies, and procedures.
- Oversee risk management processes and uphold the security and integrity of all branch operations.
- Cultivate and maintain strong relationships with high-value clients and key community stakeholders.
- Collaborate with cross-functional teams to roll out new products, services, and corporate initiatives.
- Monitor and analyze branch performance metrics, preparing comprehensive reports for senior leadership.
- Handle and resolve escalated customer issues and complaints promptly and professionally.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, or a related field.
- A background in Business Banking or Business Development is an added advantage.
- Minimum of 5 years’ experience in the banking or financial services sector, with at least 3 years in a managerial or leadership role.
- Proven ability to lead, motivate, and develop high-performing teams.
- Strong financial acumen with hands-on experience in managing branch profitability and performance.
- Excellent communication and interpersonal skills, with the capacity to build and maintain relationships across all levels.
- Demonstrated problem-solving skills and the ability to make well-informed decisions.
- Comprehensive understanding of banking regulations, compliance standards, and risk management practices.
- Proficiency in Microsoft Office Suite and banking software systems.
- Strong analytical mindset and keen attention to detail.
- Ability to thrive in a dynamic, fast-paced environment and manage shifting priorities.
- Fluency in English and Swahili is preferred.
- Professional banking certifications will be considered a plus.
Behavioral Competencies:
- Adopting Practical Approaches: Applies logical thinking and common sense to deliver effective solutions.
- Articulating Information: Communicates ideas clearly and confidently in both verbal and written formats.
- Challenging Ideas: Constructively questions the status quo to encourage innovation and improvement.
- Convincing People: Persuades and influences others through strong reasoning and interpersonal skills.
- Exploring Possibilities: Open to new ideas and demonstrates curiosity in discovering alternative approaches.
- Following Procedures: Adheres to established guidelines and ensures compliance with organizational standards.
- Generating Ideas: Contributes original and creative ideas that drive progress and innovation.
- Making Decisions: Demonstrates sound judgment in analyzing information and making informed choices.
- Producing Output: Delivers quality work efficiently and within set timelines.
- Providing Insights: Shares valuable perspectives based on analysis and understanding of data and trends.
- Showing Composure: Maintains professionalism and calmness under pressure or in challenging situations.
- Understanding People: Displays empathy and insight when interacting with others, recognizing individual needs and emotions.
Technical Competencies:
- Application & Submission Verification (Consumer Banking): Ensures accuracy and completeness in processing customer applications and related documentation.
- Banking Processes & Procedures: In-depth understanding of core banking operations and institutional procedures.
- Client Acceptance & Review: Skilled in evaluating client eligibility, conducting due diligence, and maintaining compliance.
- Client Knowledge: Strong grasp of client profiles, behaviors, and financial needs to offer tailored solutions.
- Processing: Proficient in handling transactions, documentation, and back-office operations efficiently.
- Product Knowledge (Consumer Banking): Comprehensive understanding of consumer banking products and services to meet diverse client needs.
